Welcome to iPlantBased.ae ("Website", "Platform", "Site"). These Terms of Service ("Terms") govern your access to and use of our Website, mobile services, applications, products, content, and related services (collectively, the "Services").

Please read these Terms carefully before accessing or using our Services. By visiting our Website, creating an account, placing an order, or otherwise using our Services, you agree to be legally bound by these Terms, our Privacy Policy, Refund & Returns Policy, Shipping & Delivery Policy, and any additional policies referenced herein.

If you do not agree with these Terms, you must discontinue use of the Website immediately. Company Details

• Legal Entity: UMIXMART FOR FOOD & BEVERAGES TRADING CO. L.L.C
• License Number: 972475
• Registered Address: Arenco Building 4, Office 316, Dubai Investment Park First, Dubai, UAE
• VAT TRN: 100588084200003
• Support Email: plantbased.ae@gmail.com
• Phone/WhatsApp: +971 52 913 5717

Table Of Contents

• Acceptance of Terms
• Definitions
• About iPlantBased
• Eligibility
• User Accounts
• General Website Use
• Intellectual Property Notice
• Contact Information

(The complete Terms continue in the following sections.)

1. Acceptance Of Terms

These Terms constitute a legally binding agreement between you ("Customer", "you", or "your") and iPlantBased.ae ("Company", "we", "our", or "us").

By accessing or using any part of the Website, you acknowledge that:

• you have read these Terms;
• you understand these Terms;
• you agree to comply with these Terms;
• you are legally capable of entering into binding agreements under applicable law.

If you are accessing the Website on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

If you do not agree with these Terms, you must not use our Services.

Your continued use of the Website following the publication of revised Terms constitutes acceptance of those revised Terms.

2. Definitions

For purposes of these Terms, the following definitions apply unless the context otherwise requires.

"Account"

A registered customer profile created to access certain features of the Website.

"Affiliate"

Any company that directly or indirectly controls, is controlled by, or is under common control with iPlantBased.

"Customer"

Any individual or legal entity accessing or using the Website.

"Content"

All information available on the Website, including but not limited to:

• text;
• images;
• graphics;
• product descriptions;
• videos;
• logos;
• trademarks;
• software;
• databases;
• layouts;
• icons;
• downloadable materials.

"Order"

A request submitted by a Customer to purchase one or more Products through the Website.

Submission of an Order does not constitute acceptance by iPlantBased.

"Platform"

The iPlantBased website and any associated digital services operated by us.

"Products"

Any goods, merchandise, digital goods (if applicable), subscriptions (if applicable), gift cards (if offered), or other items available through the Website.

"Services"

All services made available by iPlantBased, including but not limited to:

• browsing products;
• placing orders;
• customer support;
• wellness-related educational content;
• promotional campaigns;
• newsletters;
• loyalty or rewards programs (if offered);
• digital features available through the Website.

"Website"

The website operated under the iPlantBased domain together with any localized domains, mobile versions, applications, APIs, and related online services operated by the Company.

"Wellness Standards"

Our internal principles used to determine whether products are appropriate for inclusion within our assortment.

These standards may evolve over time and may include considerations relating to:

• ingredients;
• product safety;
• product quality;
• sustainability;
• ethical sourcing;
• environmental impact;
• transparency;
• consumer wellbeing.

The Company reserves sole discretion in interpreting and applying these standards.

3. About Iplantbased

iPlantBased is a wellness-focused ecommerce platform dedicated to offering carefully selected products that support healthier lifestyles and conscious consumer choices.

Our mission is to make discovering better products simple, transparent, and convenient by curating an assortment that aligns with our evolving wellness principles.

Our assortment may include products across multiple lifestyle categories, including, where applicable:

• food and beverages;
• vitamins and supplements;
• beauty and personal care;
• household essentials;
• baby products;
• wellness accessories;
• apparel and lifestyle products;
• home goods;
• kitchen essentials;
• pet products;
• and other product categories introduced from time to time.

The availability of any product or category does not constitute a representation that such products are suitable for every individual or intended to diagnose, treat, cure, or prevent any disease.

We reserve the right, at our sole discretion, to:

• introduce new categories;
• discontinue categories;
• modify product assortments;
• suspend products;
• remove products;
• update classifications;
• reorganize navigation;
• revise wellness standards without prior notice.

Nothing contained on the Website should be interpreted as medical, pharmaceutical, nutritional, or professional advice.

4. Eligibility

To use our Services, you represent and warrant that:

• you are at least eighteen (18) years of age, or the age of legal majority in your jurisdiction;
• you possess legal capacity to enter into binding agreements;
• all information you provide is accurate, complete, and current;
• you will maintain the accuracy of your information;
• your use of the Website complies with all applicable laws and regulations.

You agree not to use our Website if:

• your access has previously been suspended or terminated;
• your activities violate applicable laws;
• you intend to use the Website for fraudulent or unlawful purposes;
• you attempt to interfere with the operation or security of the Website.

We reserve the right to refuse access to any person or entity at any time where permitted by applicable law.

5. User Accounts

Certain features of the Website may require you to create an Account.

When registering an Account, you agree to:

• provide truthful, complete, and accurate information;
• keep your information updated;
• maintain the confidentiality of your login credentials;
• immediately notify us of any unauthorized access;
• accept responsibility for all activities occurring under your Account.

You are solely responsible for maintaining the security of your password and Account credentials.

You may not:

• create multiple Accounts for fraudulent purposes;
• impersonate another person;
• use false identities;
• transfer your Account to another individual without our written consent.

We reserve the right, without prior notice, to suspend, restrict, or permanently terminate any Account where we reasonably believe that:

• inaccurate information has been provided;
• fraudulent activity has occurred;
• these Terms have been violated;
• the security of the Website may be compromised;
• continued access presents legal, operational, or commercial risks.

Termination of an Account does not affect any rights or obligations arising prior to termination, including completed purchases, payment obligations, refunds, or dispute resolution procedures.

6. Wellness Marketplace Principles

iPlantBased is a wellness-focused ecommerce platform committed to offering products that support healthier lifestyles, conscious consumer choices, and responsible consumption.

Our product assortment is curated according to internal wellness principles that reflect our mission, values, quality expectations, and customer experience goals.

Because wellness standards evolve alongside scientific research, consumer expectations, regulatory developments, and industry best practices, we reserve the right to review and update our product selection criteria at any time.

The inclusion of any Product on the Website does not constitute a guarantee, certification, endorsement, or representation that the Product is suitable for every individual or every health condition.

Customers remain solely responsible for determining whether any Product is appropriate for their personal needs, dietary preferences, allergies, medical conditions, or lifestyle.

Nothing on this Website should be interpreted as replacing professional medical, pharmaceutical, nutritional, or veterinary advice.

6.1 Product Selection

Our assortment is developed using internal product evaluation standards.

When selecting products, we may consider factors including but not limited to:

• ingredient quality;
• product safety;
• transparency of labeling;
• manufacturer reputation;
• sustainability practices;
• ethical sourcing;
• regulatory compliance;
• product effectiveness claims;
• customer demand;
• scientific developments;
• product certifications.

These considerations do not constitute warranties or guarantees.

6.2 Product Assortment

Our assortment may change at any time without notice.

We reserve the right to:

• introduce new products;
• discontinue products;
• limit quantities;
• temporarily suspend sales;
• permanently remove products;
• update product categories;
• modify product descriptions;
• revise specifications;
• change packaging images;
• change manufacturers or suppliers where applicable.

Such changes shall not constitute a breach of these Terms.

6.3 Product Categorization

Products are organized into categories solely for customer convenience.

We reserve the exclusive right to:

• classify products;
• reclassify products;
• rename categories;
• merge categories;
• divide categories;
• relocate products between categories.

Product categorization should not be interpreted as a scientific, medical, nutritional, regulatory, or legal classification.

6.4 Wellness Claims

Information displayed on the Website may include statements supplied by manufacturers regarding product characteristics.

Unless expressly stated otherwise, we do not independently verify every manufacturer claim relating to:

• health benefits;
• nutritional benefits;
• ingredient performance;
• environmental impact;
• sustainability;
• certifications;
• efficacy;
• fitness for a particular purpose.

Customers are encouraged to review product labels before purchase and before use.

7. Products

We strive to ensure that all Product information displayed on the Website is accurate and current.

However, Products, manufacturers, packaging, formulations, ingredients, specifications, certifications, and availability may change without prior notice.

The information published on the Website is intended for general informational purposes only.

7.1 Product Images

Product photographs are provided for illustrative purposes only.

Actual Products may differ from photographs due to:

• manufacturer updates;
• packaging redesigns;
• production batches;
• lighting conditions;
• monitor settings;
• image editing;
• seasonal variations.

Minor visual differences shall not constitute defects.

7.2 Product Descriptions

We make reasonable efforts to ensure that Product descriptions are accurate.

Nevertheless, we do not warrant that Product descriptions are:

• complete;
• entirely accurate;
• error-free;
• current;
• suitable for every customer.

Manufacturers may modify Product specifications without notifying us.

7.3 Ingredients

Ingredient lists are provided by manufacturers.

Although we endeavor to keep such information current, manufacturers may change formulations without prior notice.

Customers should always read the actual Product label before consumption or use.

The packaging received by the Customer shall prevail over any information displayed on the Website where differences exist.

7.4 Product Certifications

Certain Products may display certifications, seals, or quality marks.

Such certifications originate from third-party organizations or manufacturers.

We do not guarantee the continued validity, renewal, or ongoing applicability of any certification unless expressly required by law.

7.5 Product Availability

Availability displayed on the Website is subject to inventory fluctuations.

Adding a Product to your shopping cart does not reserve inventory.

Products may become unavailable before an Order is accepted.

We reserve the right to:

• refuse Orders;
• cancel Orders;
• partially fulfill Orders;
• substitute packaging where appropriate and legally permissible;
• remove unavailable Products from Orders.

If a Product becomes unavailable after payment has been authorized, appropriate refunds will be issued in accordance with our Refund Policy.

8. Pricing

All prices displayed on the Website are shown in the applicable local currency unless otherwise specified.

Prices may include or exclude applicable taxes depending on legal requirements and the information displayed during checkout.

8.1 Price Changes

Prices may change without prior notice.

Price changes shall not affect Orders that have already been accepted by us.

8.2 Pricing Errors

Despite our best efforts, pricing errors may occasionally occur.

If a Product is listed at an incorrect price due to:

• typographical errors;
• technical issues;
• software failures;
• supplier information errors;
• human error;

we reserve the right to:

• cancel the affected Order;
• refuse acceptance of the Order;
• correct the pricing;
• issue a refund where payment has already been collected.

8.3 Promotional Pricing

Promotional prices:

• are available only during the stated promotional period;
• cannot be applied retrospectively;
• may not be combined with other offers unless expressly stated;
• remain subject to stock availability.

8.4 Taxes

Customers remain responsible for any taxes, duties, customs charges, import fees, or governmental charges applicable to their Orders where required under applicable law.

9. Promotions, Discounts And Gift Cards

From time to time we may offer promotional campaigns.

Participation in any promotion constitutes acceptance of both these Terms and the specific promotion rules.

We reserve the right to modify, suspend, or terminate any promotion without prior notice.

9.1 Discount Codes

Discount codes:

• may have expiration dates;
• may have minimum purchase requirements;
• may apply only to selected Products;
• may exclude certain brands or categories;
• may not be redeemable for cash.

Only one promotional code may generally be used per Order unless expressly stated otherwise.

9.2 Promotional Abuse

We reserve the right to cancel Orders or deactivate promotional benefits where we reasonably believe a Customer has engaged in:

• fraudulent activity;
• misuse of coupons;
• creation of multiple Accounts;
• unauthorized automation;
• abuse of promotional programs.

9.3 Loyalty Programs

If offered, participation in any loyalty or rewards program shall be governed by separate program rules.

We reserve the right to modify or discontinue such programs at any time.

9.4 Gift Cards

If electronic or physical gift cards are offered:

• gift cards may only be redeemed according to their stated terms;
• gift cards cannot be exchanged for cash except where required by law;
• lost or stolen gift cards may not be replaceable;
• gift cards may be subject to expiration where permitted by applicable law.

10. General Website Use

You agree to use the Website only for lawful purposes.

You shall not:

• interfere with Website operations;
• attempt unauthorized access;
• upload malicious software;
• scrape Website content without authorization;
• interfere with security measures;
• overload our systems;
• distribute spam;
• impersonate other persons;
• misuse customer support services.

Violation of these provisions may result in suspension or permanent termination of access to the Website and any other remedies available under applicable law.

11. Orders

By placing an Order through the Website, you make an offer to purchase the selected Products subject to these Terms.

All Orders are subject to our review and acceptance.

Submission of an Order does not guarantee that the Order will be accepted or fulfilled.

We reserve the right, at our sole discretion and without liability, to accept, reject, limit, or cancel any Order.

11.1 Order Acceptance

An Order is considered accepted only when we send you an Order Confirmation by email or another communication method designated by us.

An automatically generated order receipt or payment confirmation does not constitute acceptance of your Order.

Acceptance of an Order is subject to, among other things:

• Product availability;
• successful payment authorization;
• fraud prevention checks;
• compliance with these Terms;
• compliance with applicable laws and regulations.

11.2 Order Verification

To protect our Customers and business, we may verify any Order before acceptance.

Verification may include requesting additional information such as:

• identity verification;
• delivery address confirmation;
• payment verification;
• proof of ownership of a payment method;
• confirmation of contact details.

Failure to provide requested information within a reasonable time may result in cancellation of the Order.

11.3 Order Refusal

We reserve the right to refuse any Order, including but not limited to situations where:

• Products are unavailable;
• pricing or technical errors have occurred;
• payment authorization fails;
• fraudulent activity is suspected;
• the Order violates applicable laws;
• delivery is not reasonably possible;
• the requested quantity exceeds normal consumer demand;
• the Customer has previously violated these Terms;
• the Order creates unacceptable operational or commercial risk.

We are under no obligation to explain every decision to refuse an Order where permitted by law.

11.4 Order Limits

We reserve the right to impose limits on:

• the number of Products purchased;
• quantities of individual Products;
• total Order value;
• frequency of Orders.

Such limits may be applied to ensure fair access to Products or to prevent commercial reselling, inventory abuse, or fraudulent activity.

11.5 Order Modifications

Once an Order has been placed, modifications may not be possible.

Where operationally feasible, we may allow changes before processing begins.

We do not guarantee that requested modifications can be accommodated.

11.6 Order Cancellation by Customer

Customers may request cancellation before an Order enters fulfillment or shipping.

Cancellation requests are subject to operational feasibility.

Once an Order has been shipped, cancellation may no longer be possible and the applicable Returns & Refunds Policy shall apply.

11.7 Order Cancellation by iPlantBased

We reserve the right to cancel any Order before shipment where:

• Products become unavailable;
• payment cannot be completed;
• fraud is suspected;
• pricing errors occur;
• legal or regulatory restrictions apply;
• delivery becomes impossible;
• force majeure events occur;
• additional verification is unsuccessful.

Where payment has already been received, any eligible refund will be processed in accordance with our Refund & Returns Policy.

12. Payment

Payment must be successfully completed before ownership of Products transfers to the Customer, unless another payment method is expressly offered by us.

We may support one or more payment methods, including:

• debit cards;
• credit cards;
• Apple Pay;
• Google Pay;
• Shop Pay;
• other digital wallets;
• alternative payment methods made available during checkout.

Available payment methods may change without prior notice.

12.1 Payment Authorization

By providing payment information, you represent and warrant that:

• you are authorized to use the selected payment method;
• the payment information is accurate;
• sufficient funds or credit are available.

We reserve the right to refuse transactions that fail authorization.

12.2 Third-Party Payment Providers

Payment processing is performed by independent payment service providers.

We do not store complete payment card details except as permitted by applicable law and our Privacy Policy.

Your use of third-party payment services may also be subject to their respective terms and privacy policies.

We are not responsible for errors, delays, interruptions, or security incidents caused by third-party payment providers.

12.3 Currency

Orders are processed in the currency displayed during checkout.

Where currency conversion is performed by your financial institution, exchange rates and additional fees may apply.

We are not responsible for exchange rate fluctuations or banking fees.

12.4 Taxes and Government Charges

Customers are responsible for all applicable:

• taxes;
• customs duties;
• import charges;
• governmental fees;
• regulatory charges;

unless expressly included in the purchase price.

13. Fraud Prevention

We maintain fraud prevention measures to protect Customers, payment systems, and the integrity of our business.

We reserve the right to investigate any transaction that appears unusual or suspicious.

Fraud prevention measures may include:

• identity verification;
• payment verification;
• address verification;
• behavioral analysis;
• manual review;
• communication with payment providers.

These procedures may delay Order processing.

13.1 Suspicious Activity

Without limiting any other rights, we may suspend, reject, or cancel Orders where we reasonably believe there has been:

• identity theft;
• payment fraud;
• account takeover;
• coupon abuse;
• chargeback abuse;
• automated purchasing;
• unauthorized resale;
• false information;
• violation of applicable law.

13.2 Chargebacks

Customers are encouraged to contact Customer Support before initiating a payment dispute or chargeback.

Where a chargeback is initiated without valid legal grounds, we reserve the right to:

• suspend the Customer Account;
• recover associated costs;
• contest the chargeback through the applicable payment network;
• restrict future purchases.

14. Shipping

Shipping options, estimated delivery times, and shipping charges are displayed during checkout.

Estimated delivery dates are provided for convenience only and are not guaranteed unless expressly stated.

14.1 Shipping Coverage

We currently deliver to the locations specified on the Website.

Shipping availability may change without prior notice.

Certain Products may be unavailable for delivery to specific regions due to legal, logistical, safety, or regulatory requirements.

14.2 Shipping Fees

Shipping fees are calculated based on factors including:

• destination;
• Order value;
• Product dimensions;
• Product weight;
• shipping method;
• promotional campaigns.

Shipping fees are displayed before Order confirmation.

14.3 Delivery Partners

Deliveries may be performed by independent logistics providers.

While we carefully select delivery partners, we are not liable for delays caused by circumstances outside our reasonable control, including delays attributable to third-party carriers.

14.4 Failed Delivery

If delivery cannot be completed because:

• the Customer is unavailable;
• an incorrect address was provided;
• delivery instructions are inaccurate;
• the Customer refuses delivery;

additional delivery charges may apply.

Where an Order is returned to us due to unsuccessful delivery attempts, we may deduct applicable shipping and handling costs from any refund where permitted by law.

15. Delivery

Delivery timelines displayed on the Website are estimates only.

Actual delivery times may vary depending on:

• weather conditions;
• customs procedures;
• transportation disruptions;
• public holidays;
• government actions;
• force majeure events;
• carrier delays.

We are not liable for reasonable delivery delays beyond our control.

15.1 Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for failed deliveries resulting from inaccurate or incomplete address information.

15.2 Inspection Upon Delivery

Customers should inspect Products promptly upon delivery.

Any apparent damage, missing items, or incorrect Products should be reported to Customer Support as soon as reasonably possible.

Failure to report visible issues within a reasonable period may affect the availability of certain remedies where permitted by law.

15.3 Risk of Loss and Title

Unless otherwise required by applicable law, ownership of Products and the risk of accidental loss or damage transfer to the Customer upon successful delivery to the delivery address specified in the Order.

15.4 Delays Beyond Our Control

We shall not be liable for delays caused by events beyond our reasonable control, including:

• natural disasters;
• governmental actions;
• customs inspections;
• transportation interruptions;
• labor disputes;
• pandemics;
• cyber incidents;
• supplier disruptions;
• utility failures;
• other force majeure events.

Where such circumstances materially affect fulfillment, we will use commercially reasonable efforts to notify affected Customers and minimize disruption.

16. Returns

We are committed to providing quality products and a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with these Terms and our separate Refund & Returns Policy.

Our Refund & Returns Policy forms an integral part of these Terms.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

16.1 Return Eligibility

To be eligible for a return, Products must generally:

• be purchased directly from our Website;
• be returned within the applicable return period;
• be unused unless the return is due to a defect or shipping error;
• be in substantially the same condition in which they were received;
• include original packaging where reasonably possible;
• include all accessories, manuals, inserts, promotional items, and gifts included with the purchase where applicable.

We reserve the right to inspect all returned Products before approving a refund, replacement, or exchange.

16.2 Return Authorization

Before returning any Product, Customers may be required to contact Customer Support to obtain return instructions.

Unauthorized returns may be refused or delayed.

We reserve the right to require proof of purchase before processing any return request.

16.3 Return Shipping

Unless otherwise required by applicable law or expressly stated by us:

• Customers are responsible for return shipping costs where the return is based on a change of mind.
• We will bear reasonable return shipping costs where the Product:
• was delivered damaged;
• was incorrectly supplied;
• materially differs from its description;
• contains a verified manufacturing defect.

Approved return shipping methods may be specified by us.

16.4 Inspection of Returned Products

All returned Products are subject to inspection.

If inspection determines that a Product does not satisfy the applicable return requirements, we reserve the right to:

• reject the return;
• return the Product to the Customer;
• apply reasonable deductions where permitted by law;
• refuse future return requests where fraudulent activity is identified.

17. Non-Returnable Products

For hygiene, safety, regulatory, and product integrity reasons, certain Products may not be eligible for return unless required by applicable law.

Examples may include:

• opened food products;
• beverages;
• perishable goods;
• refrigerated or frozen items;
• dietary supplements with broken safety seals;
• vitamins with opened packaging;
• personal care products that have been opened;
• cosmetics that have been used;
• oral hygiene products;
• intimate care products;
• baby feeding products after opening;
• customized Products;
• personalized Products;
• digital Products once delivered;
• downloadable content;
• gift cards;
• Products clearly identified as non-returnable before purchase.

We reserve the right to expand or modify this list where necessary for legal, safety, operational, or public health reasons.

18. Refunds

Approved refunds will be processed using the original payment method whenever reasonably possible.

If refunding to the original payment method is impossible or prohibited, an alternative refund method may be used where permitted by applicable law.

18.1 Refund Approval

Refunds are generally issued after:

• the returned Product has been received;
• inspection has been completed;
• eligibility has been confirmed.

Approval of a return does not automatically guarantee a full refund.

18.2 Partial Refunds

Where permitted by applicable law, partial refunds may be issued if a Product:

• has been used beyond reasonable inspection;
• is returned incomplete;
• is damaged by the Customer;
• is missing accessories;
• is returned in materially altered condition.

Any deductions will be reasonable and proportionate.

18.3 Refund Timing

Refund processing times depend on several factors, including:

• payment provider processing times;
• banking procedures;
• public holidays;
• payment method;
• international payment networks.

While we aim to process approved refunds promptly, we do not guarantee specific banking timelines beyond our control.

18.4 Shipping Charges

Original shipping charges are generally non-refundable unless:

• the return results from our error;
• the Product is defective;
• applicable law requires reimbursement.

19. Exchanges

Where operationally available, we may offer Product exchanges.

Exchange requests are subject to:

• inventory availability;
• Product eligibility;
• inspection requirements;
• applicable law.

We reserve the right to provide a refund instead of an exchange where an identical replacement is unavailable.

20. Damaged, Defective Or Incorrect Products

If you receive a Product that is:

• damaged during delivery;
• defective;
• materially different from its description;
• incorrect;
• incomplete;

please contact Customer Support as soon as reasonably possible.

We may request:

• photographs;
• videos;
• packaging information;
• batch numbers;
• serial numbers;
• proof of purchase;
• additional information reasonably necessary to investigate the claim.

Depending on the circumstances, we may:

• replace the Product;
• issue a refund;
• provide store credit where agreed;
• arrange collection of the Product;
• offer another appropriate remedy permitted by law.

21. Product Recalls

If a Product becomes subject to a manufacturer recall, regulatory action, or safety notice, we may:

• notify affected Customers where reasonably practicable;
• suspend sales;
• remove the Product from the Website;
• request return of affected Products;
• provide refunds or replacements where applicable.

Customers are encouraged to discontinue use of any Product subject to an official safety recall unless otherwise instructed by the manufacturer or competent authority.

22. Warranty Disclaimer

Except where expressly required by applicable law or expressly provided by the manufacturer, Products are supplied on an "as available" basis.

Any manufacturer's warranty remains solely the responsibility of the respective manufacturer.

Unless expressly stated otherwise, iPlantBased does not independently provide additional commercial warranties beyond those required by law.

Nothing in these Terms excludes any statutory warranty rights that cannot legally be excluded.

22.1 Manufacturer Warranties

Certain Products may include a manufacturer's warranty.

Such warranties are governed exclusively by the manufacturer's own warranty terms.

Customers should consult the warranty documentation included with the Product.

We are not responsible for:

• warranty decisions made by manufacturers;
• repair timeframes;
• availability of replacement parts;
• manufacturer service quality;
• manufacturer policy changes.

22.2 Warranty Exclusions

To the maximum extent permitted by law, warranties shall not apply where damage results from:

• misuse;
• abuse;
• improper storage;
• unauthorized repair;
• improper installation;
• accidents;
• normal wear and tear;
• failure to follow manufacturer instructions;
• modifications made by the Customer;
• use inconsistent with the intended purpose.

22.3 No Additional Guarantees

Except as expressly stated in these Terms or required by applicable law, we do not guarantee that:

• every Product will satisfy every Customer;
• Products will produce particular health, cosmetic, nutritional, or lifestyle outcomes;
• Product performance will meet subjective expectations;
• Products will remain continuously available.

Individual results may vary depending on numerous personal and environmental factors.

23. Medical Disclaimer

The information provided on the Website, including Product descriptions, ingredient lists, nutritional information, wellness content, blog articles, educational materials, FAQs, customer reviews, and other content, is provided for general informational and educational purposes only.

Nothing on the Website is intended to constitute, or should be interpreted as:

• medical advice;
• healthcare advice;
• pharmaceutical advice;
• nursing advice;
• diagnosis;
• treatment recommendations;
• medical supervision;
• preventive healthcare advice.

Our Services are not intended to replace consultation with qualified healthcare professionals.

Customers should always consult an appropriately qualified physician, pharmacist, dietitian, or other licensed healthcare provider before:

• beginning any supplement regimen;
• changing medications;
• making significant dietary changes;
• using Products during pregnancy or breastfeeding;
• using Products for children;
• using Products alongside prescription medications;
• using Products to manage any medical condition.

No information available through the Website should be relied upon as the sole basis for making healthcare decisions.

Emergency medical situations require immediate consultation with qualified medical professionals or emergency services.

23.1 Individual Results

Health outcomes vary significantly between individuals.

Factors affecting Product performance may include:

• age;
• genetics;
• lifestyle;
• existing medical conditions;
• medications;
• allergies;
• dietary habits;
• frequency of use;
• adherence to manufacturer instructions.

Accordingly, we make no representations or warranties regarding individual outcomes resulting from the use of any Product.

23.2 No Medical Relationship

Use of the Website does not create:

• a physician-patient relationship;
• a pharmacist-patient relationship;
• a nutritionist-client relationship;
• any professional healthcare relationship between you and iPlantBased.

24. Food And Nutrition Disclaimer

Food products, beverages, and nutritional information available through the Website are intended solely for general consumer use.

Nutritional values, serving sizes, ingredient lists, allergen statements, and dietary information are supplied by manufacturers or derived from publicly available information.

Although we make reasonable efforts to maintain accurate information, manufacturers may change formulations without prior notice.

Customers should always review the Product label before consumption.

24.1 Nutritional Information

Calories, nutritional values, serving suggestions, and dietary recommendations are estimates only unless expressly certified by the manufacturer.

We do not guarantee that nutritional information displayed on the Website will always reflect the most current Product formulation.

24.2 Dietary Preferences

Products may be categorized using terms such as:

• Vegan;
• Vegetarian;
• Gluten-Free;
• Dairy-Free;
• Sugar-Free;
• Organic;
• Non-GMO;
• Keto-Friendly;
• Plant-Based;
• High Protein;
• Low Sodium;
• or similar descriptors.

These classifications are based on information reasonably available at the time of publication.

Customers remain responsible for independently verifying that any Product satisfies their personal dietary requirements.

24.3 Cross-Contamination

Certain Products may be manufactured, packaged, or processed in facilities that also handle:

• wheat;
• peanuts;
• tree nuts;
• soy;
• dairy;
• eggs;
• fish;
• shellfish;
• sesame;
• or other allergens.

Unless expressly certified otherwise, we cannot guarantee that any Product is entirely free from cross-contact with allergens.

25. Dietary Supplement Disclaimer

Dietary supplements should be used responsibly and in accordance with manufacturer instructions.

Supplements are not intended to diagnose, treat, cure, or prevent any disease unless expressly approved by the applicable regulatory authorities.

Statements regarding dietary supplements have not necessarily been evaluated by every governmental authority in every jurisdiction.

Customers should carefully review Product labels before use.

25.1 Safe Use

Customers should discontinue use of any supplement and consult a qualified healthcare professional if they experience unexpected or adverse reactions.

25.2 Medication Interactions

Certain ingredients may interact with:

• prescription medications;
• over-the-counter medications;
• herbal products;
• vitamins;
• medical treatments.

Customers remain solely responsible for evaluating potential interactions before use.

25.3 Dosage

Customers should never exceed the manufacturer's recommended dosage unless specifically instructed by a qualified healthcare professional.

25.4 Children

Unless expressly indicated by the manufacturer, dietary supplements should not be administered to children without professional medical advice.

26. Cosmetic And Personal Care Disclaimer

Cosmetic and personal care Products are intended for external use unless clearly stated otherwise.

Customers should always follow manufacturer instructions regarding safe application and storage.

Individual cosmetic results vary significantly.

We do not guarantee:

• specific cosmetic outcomes;
• skin compatibility;
• absence of irritation;
• suitability for every skin type.

26.1 Patch Testing

Where appropriate, Customers should perform a patch test before using a cosmetic Product for the first time.

26.2 Adverse Reactions

If irritation, discomfort, or allergic reactions occur, use should be discontinued immediately and professional medical advice should be sought where appropriate.

26.3 Product Claims

Statements regarding cosmetic performance are based on manufacturer information unless expressly stated otherwise.

We do not independently verify every cosmetic claim published by manufacturers.

27. Allergen Disclaimer

Many Products sold through the Website contain ingredients capable of causing allergic reactions.

Customers are solely responsible for reviewing Product labels before purchase and before use.

We do not guarantee that any Product is free from allergens unless expressly stated by the manufacturer.

27.1 Customer Responsibility

Customers with allergies, food sensitivities, intolerances, or other dietary restrictions should carefully examine:

• ingredient lists;
• allergen statements;
• manufacturer warnings;
• Product labels;
• nutritional information.

If uncertainty exists, Customers should contact the manufacturer before consuming or using the Product.

27.2 Ingredient Changes

Manufacturers may update Product ingredients without prior notice.

Accordingly, Product labels received by the Customer shall take precedence over Website information where discrepancies exist.

28. Product Information Disclaimer

We make commercially reasonable efforts to maintain accurate Product information.

However, Product information available through the Website may occasionally contain:

• typographical errors;
• inaccuracies;
• omissions;
• outdated information;
• incorrect images;
• incomplete specifications.

We reserve the right to correct any such errors at any time without prior notice.

28.1 No Guarantee of Accuracy

To the fullest extent permitted by applicable law, we do not warrant that all Product information will always be:

• complete;
• current;
• accurate;
• uninterrupted;
• error-free.

Customers should rely on the Product packaging and manufacturer documentation as the primary source of Product information.

28.2 Third-Party Information

Certain Product information is provided by manufacturers, distributors, certification bodies, laboratories, or other third parties.

While we seek to work with reputable suppliers, we do not independently verify every statement made by third parties.

Accordingly, we disclaim responsibility for inaccuracies originating from third-party sources, except where liability cannot be excluded under applicable law.

29. Intellectual Property

All content made available through the Website is owned by, licensed to, or lawfully used by iPlantBased or its licensors and is protected by applicable intellectual property laws, including copyright, trademark, trade dress, database, and other proprietary rights.

Nothing contained in these Terms grants you ownership of any intellectual property rights.

Except as expressly permitted by these Terms or applicable law, no Content may be copied, reproduced, distributed, modified, published, displayed, transmitted, reverse engineered, or otherwise exploited without our prior written consent.

29.1 Ownership of Website Content

The following, without limitation, are protected intellectual property:

• the Website design;
• source code;
• software;
• user interface;
• layout;
• graphics;
• illustrations;
• icons;
• photographs;
• product images created by us;
• videos;
• logos;
• trademarks;
• service marks;
• domain names;
• databases;
• written content;
• educational materials;
• blogs;
• newsletters;
• downloadable resources.

All rights not expressly granted are reserved.

29.2 Trademarks

"iPlantBased" and all associated names, logos, slogans, graphics, and branding elements are the exclusive property of iPlantBased or its licensors unless otherwise indicated.

Unauthorized use of any trademark displayed on the Website is strictly prohibited.

29.3 Limited License

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Website solely for personal, non-commercial purposes.

This license does not permit you to:

• copy Website content;
• reproduce Product images;
• scrape Product data;
• use automated extraction tools;
• modify Website materials;
• commercially exploit any portion of the Website;
• create derivative works;
• mirror or frame Website content.

Violation of this license automatically terminates your permission to use the Website.

30. Customer Reviews And User Content

Customers may have the opportunity to submit reviews, ratings, comments, photographs, videos, testimonials, questions, or other content ("User Content").

You remain responsible for all User Content submitted through your Account.

30.1 Content Standards

You agree that User Content will not:

• be false or misleading;
• violate applicable law;
• infringe intellectual property rights;
• violate privacy rights;
• contain defamatory material;
• contain obscene or offensive material;
• promote discrimination or hate;
• include malicious software;
• advertise unrelated products or services;
• impersonate another individual or organization.

30.2 License Granted to iPlantBased

By submitting User Content, you grant iPlantBased a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable license to:

• use;
• reproduce;
• publish;
• distribute;
• display;
• modify;
• translate;
• adapt;
• create derivative works from;
• promote;

such User Content in connection with operating, marketing, improving, and promoting our business.

This license survives termination of your Account, except where prohibited by applicable law.

30.3 Moderation

We reserve the right, but not the obligation, to:

• review User Content;
• edit User Content;
• remove User Content;
• refuse publication;
• suspend related Accounts.

We may remove any User Content at our sole discretion without prior notice.

30.4 Reviews

Reviews reflect the opinions of individual Customers.

Reviews do not necessarily represent the opinions of iPlantBased.

We do not guarantee the accuracy, completeness, or reliability of Customer reviews.

31. Acceptable Use

You agree to use the Website responsibly and in accordance with applicable laws.

You may not use the Website in any manner that could:

• damage the Website;
• interfere with Website availability;
• compromise Website security;
• disrupt other users;
• violate applicable laws;
• infringe intellectual property rights;
• harm our reputation.

31.1 Prohibited Activities

Without limitation, you agree not to:

• use automated bots;
• scrape Website data;
• harvest customer information;
• attempt unauthorized access;
• interfere with servers;
• introduce malware;
• distribute viruses;
• overload Website infrastructure;
• perform denial-of-service attacks;
• manipulate pricing;
• exploit technical vulnerabilities;
• circumvent Website security measures;
• submit fraudulent Orders;
• abuse promotional campaigns;
• manipulate reviews;
• impersonate employees;
• create fake Accounts;
• engage in fraudulent payment activity.

31.2 Commercial Use

Unless expressly authorized in writing, you may not use the Website for:

• resale of Website content;
• commercial data extraction;
• competitive analysis through automated means;
• operation of price comparison tools using our data;
• training artificial intelligence models using our proprietary content;
• creation of competing databases.

31.3 Security

You agree not to attempt to:

• bypass authentication systems;
• access restricted areas;
• test Website vulnerabilities without authorization;
• interfere with Website encryption;
• intercept communications;
• compromise customer information.

Any unauthorized access may be reported to the appropriate authorities.

32. Electronic Communications

By using the Website, you consent to receive electronic communications from us.

Communications may include:

• Order confirmations;
• invoices;
• shipping notifications;
• return updates;
• security alerts;
• legal notices;
• policy updates;
• promotional communications (where permitted and subject to your preferences).

Electronic communications satisfy any legal requirement that communications be in writing, except where applicable law requires otherwise.

32.1 Marketing Communications

Where required by law, marketing communications will only be sent with your consent.

You may unsubscribe from promotional emails at any time using the unsubscribe mechanism provided within such communications.

Operational communications relating to your Account or Orders may continue even after you opt out of marketing messages.

33. Privacy

Your privacy is important to us.

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy, which forms an integral part of these Terms.

By using the Website, you acknowledge that you have read and understood our Privacy Policy.

33.1 Personal Information

We may collect and process personal information necessary to:

• provide our Services;
• process Orders;
• deliver Products;
• provide Customer Support;
• improve the Website;
• comply with legal obligations;
• prevent fraud;
• maintain Website security.

Processing of personal information is carried out in accordance with applicable privacy and data protection laws.

33.2 Cookies

The Website may use cookies and similar technologies to:

• improve functionality;
• remember user preferences;
• analyze Website performance;
• personalize user experience;
• support security measures.

Additional information regarding cookies is available in our Privacy Policy or Cookie Policy, where applicable.

33.3 Third-Party Services

The Website may integrate services provided by trusted third parties, including:

• payment processors;
• logistics providers;
• analytics providers;
• customer support platforms;
• marketing platforms.

Such third parties may process personal information in accordance with their own privacy practices and applicable legal requirements.

34. Disclaimer Of Warranties

To the fullest extent permitted by applicable law, the Website, the Services, and all Products made available through the Website are provided on an "AS IS" and "AS AVAILABLE" basis.

Except as expressly provided in these Terms or required by applicable law, iPlantBased makes no representations or warranties of any kind, whether express, implied, statutory, or otherwise.

Without limitation, we expressly disclaim all implied warranties relating to:

• merchantability;
• satisfactory quality;
• fitness for a particular purpose;
• uninterrupted availability;
• compatibility;
• non-infringement;
• accuracy;
• reliability;
• security;
• timeliness.

Nothing contained on the Website shall be interpreted as creating any warranty not expressly stated herein.

34.1 Website Availability

While we strive to maintain continuous access to the Website, we do not guarantee that the Website or any part of it will:

• operate continuously;
• remain uninterrupted;
• be free from delays;
• remain free from errors;
• remain compatible with every browser or device;
• remain available at all times.

Scheduled maintenance, upgrades, technical issues, cyber incidents, telecommunications failures, or events beyond our control may temporarily affect availability.

34.2 Website Accuracy

Although we make commercially reasonable efforts to maintain accurate information, we do not warrant that all Website content is:

• complete;
• current;
• accurate;
• reliable;
• suitable for every purpose.

Information may be updated without prior notice.

34.3 Third-Party Information

Certain information available on the Website originates from manufacturers, logistics providers, certification organizations, payment providers, governmental sources, or other third parties.

We do not independently verify every statement provided by such third parties and disclaim responsibility for inaccuracies originating from them, except where liability cannot be excluded under applicable law.

35. Limitation Of Liability

Nothing contained in these Terms excludes or limits liability where such limitation or exclusion is prohibited by applicable law.

Subject to the foregoing, iPlantBased, its affiliates, directors, officers, employees, agents, contractors, licensors, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or economic damages arising out of or relating to:

• use of the Website;
• inability to access the Website;
• purchase or use of Products;
• delays in delivery;
• Website interruptions;
• Product unavailability;
• loss of profits;
• loss of business opportunities;
• loss of goodwill;
• loss of anticipated savings;
• data loss;
• reputational damage.

This limitation applies regardless of the legal theory upon which the claim is based, including contract, tort, negligence, strict liability, or otherwise.

35.1 Customer Decisions

Customers acknowledge that purchasing decisions are made independently.

We are not liable for decisions made based upon:

• Product descriptions;
• educational materials;
• wellness content;
• blog articles;
• Customer reviews;
• Product recommendations;
• search results;
• marketing materials.

Customers remain solely responsible for evaluating whether any Product is appropriate for their individual circumstances.

35.2 Maximum Liability

To the fullest extent permitted by applicable law, our total aggregate liability arising from any claim relating to these Terms, the Website, or any Product shall not exceed the total amount actually paid by the Customer for the specific Product giving rise to the claim.

Nothing in this Section limits any statutory consumer rights that cannot legally be excluded.

35.3 Events Beyond Our Control

We shall not be liable for delays, interruptions, failures, or damages resulting from events beyond our reasonable control, including those described in the Force Majeure section of these Terms.

36. Indemnification

You agree to defend, indemnify, and hold harmless iPlantBased, its affiliates, directors, officers, employees, contractors, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, settlements, losses, costs, expenses, or reasonable legal fees arising out of or relating to:

• your use of the Website;
• your violation of these Terms;
• your violation of applicable law;
• your infringement of intellectual property rights;
• your misuse of Products;
• your negligent or intentional acts or omissions;
• any User Content submitted by you;
• fraudulent activity conducted through your Account.

This indemnification obligation survives termination of these Terms.

37. Third-Party Links And Services

The Website may contain links to third-party websites, applications, services, social media platforms, or external resources.

These links are provided solely for customer convenience.

We do not own or control third-party websites and are not responsible for:

• their availability;
• content;
• privacy practices;
• security;
• products;
• services;
• policies.

Accessing third-party resources is entirely at your own risk.

The inclusion of a third-party link does not constitute an endorsement, approval, sponsorship, or recommendation by iPlantBased.

37.1 Third-Party Providers

Our Services may rely upon independent third-party providers including:

• payment processors;
• shipping carriers;
• cloud infrastructure providers;
• customer communication platforms;
• analytics providers;
• fraud prevention services.

Their services remain subject to their own terms and privacy policies.

38. Force Majeure

Neither party shall be liable for any delay or failure in performing obligations under these Terms where such delay or failure results from events beyond its reasonable control.

Force Majeure events include, without limitation:

• natural disasters;
• floods;
• earthquakes;
• fires;
• epidemics;
• pandemics;
• public health emergencies;
• war;
• terrorism;
• civil unrest;
• governmental actions;
• embargoes;
• sanctions;
• labor disputes;
• utility failures;
• telecommunications failures;
• internet outages;
• cyberattacks;
• transportation disruptions;
• supply chain interruptions;
• customs delays;
• acts of God;
• any other event beyond reasonable control.

Affected obligations shall be suspended only for the duration of the Force Majeure event.

We will use commercially reasonable efforts to resume normal operations as soon as practicable.

39. Governing Law

These Terms and any dispute, controversy, claim, or non-contractual obligation arising out of or in connection with them shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applicable in the Emirate in which iPlantBased is established, without regard to conflict of law principles.

Nothing in these Terms shall deprive consumers of any mandatory rights afforded under applicable consumer protection legislation.

40. Dispute Resolution

We encourage Customers to contact our Customer Support team before initiating formal legal proceedings.

Most concerns can be resolved promptly through good-faith communication.

40.1 Informal Resolution

Before commencing legal action, Customers agree to make reasonable efforts to resolve disputes informally by contacting us using the contact details provided on the Website.

40.2 Jurisdiction

If a dispute cannot be resolved amicably, it shall be submitted to the competent courts of the United Arab Emirates, unless mandatory consumer protection laws provide otherwise.

Nothing in these Terms prevents either party from seeking urgent interim or injunctive relief where appropriate.

40.3 Limitation Period

To the maximum extent permitted by applicable law, any claim arising out of or relating to these Terms must be commenced within one (1) year after the event giving rise to the claim, unless a longer limitation period is required by applicable law.

41. Changes To These Terms

We reserve the right to modify, update, revise, or replace these Terms at any time, at our sole discretion, to reflect changes in our business operations, legal obligations, regulatory requirements, industry practices, or the Services we provide.

Where required by applicable law, we will provide appropriate notice of material changes.

The most current version of these Terms will always be available on the Website and will indicate the "Last Updated" date.

Your continued access to or use of the Website after revised Terms become effective constitutes your acceptance of the updated Terms.

If you do not agree with any modification, you should discontinue use of the Website.

41.1 Changes to the Website

We reserve the right, at any time and without prior notice, to:

• modify the Website;
• introduce new features;
• discontinue existing features;
• suspend access to portions of the Website;
• improve functionality;
• redesign the Website;
• change product categories;
• modify navigation;
• update technical requirements.

Such changes shall not constitute grounds for any claim against iPlantBased.

42. Severability

If any provision of these Terms is determined by a court or other competent authority to be invalid, unlawful, void, or unenforceable, that provision shall be deemed severed from these Terms to the minimum extent necessary.

The remaining provisions shall remain valid, binding, and enforceable to the fullest extent permitted by applicable law.

Where possible, any invalid provision shall be interpreted or replaced in a manner that most closely reflects its original commercial and legal intent.

43. Entire Agreement

These Terms, together with our:

• Privacy Policy;
• Refund & Returns Policy;
• Shipping & Delivery Policy;
• any additional policies expressly incorporated by reference;
• any applicable promotional terms;
• any additional legal notices published on the Website,

constitute the entire agreement between you and iPlantBased regarding your use of the Website and the purchase of Products.

They supersede all previous understandings, negotiations, communications, representations, warranties, and agreements relating to the same subject matter, whether oral or written.

44. Assignment

You may not assign, transfer, delegate, or otherwise dispose of any of your rights or obligations under these Terms without our prior written consent.

Any attempted assignment in violation of this Section shall be void.

We may assign or transfer our rights and obligations under these Terms, in whole or in part, to:

• an affiliate;
• a successor entity;
• an acquirer;
• a purchaser of substantially all business assets;
• another entity in connection with a merger, acquisition, restructuring, or corporate reorganization,

provided that such assignment does not materially reduce your rights under applicable law.

45. No Waiver

Failure by iPlantBased to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Any waiver shall be effective only if made expressly in writing and signed by an authorized representative of iPlantBased.

A waiver of any breach shall not constitute a waiver of any subsequent breach.

46. Survival

The provisions of these Terms that by their nature should survive termination or expiration shall remain in full force and effect, including but not limited to provisions relating to:

• Intellectual Property;
• User Content;
• Privacy;
• Disclaimers;
• Limitation of Liability;
• Indemnification;
• Governing Law;
• Dispute Resolution;
• Payment Obligations;
• Force Majeure;
• Survival.

Termination of your Account or your use of the Website shall not affect any rights or obligations accrued prior to termination.

47. Notices

Where these Terms require notice, we may provide such notice by:

• email;
• publication on the Website;
• notifications within your Account;
• mobile application notifications (if applicable);
• any other reasonable electronic communication method.

Notices shall be deemed received:

• immediately upon Website publication;
• when sent electronically, unless delivery failure is demonstrated;
• at such other time as required under applicable law.

You are responsible for keeping your contact information current.

48. Export Controls And Legal Compliance

You agree to comply with all applicable export control laws, trade sanctions, customs regulations, import requirements, and other legal obligations applicable to your purchase or use of Products.

You represent that you are not purchasing Products for any unlawful purpose or in violation of applicable sanctions or export restrictions.

We reserve the right to refuse or cancel Orders where required to comply with applicable law.

49. Language

These Terms are prepared in the English language.

If translations are made available for convenience, the English version shall prevail in the event of any inconsistency or conflict, unless mandatory law requires otherwise.

50. Contact Information

If you have any questions regarding these Terms, our Services, or your rights and obligations, please contact us using the contact information available on the Website.

iPlantBased

Website: https://iplantbased.ae

Customer Support: support@iplantbased.ae (or the current customer support email published on the Website)

Business Hours: As published on the Website.

We aim to respond to customer inquiries within a reasonable timeframe, although response times may vary depending on the nature and complexity of the request.

51. Final Provisions

These Terms are intended to create a fair balance between the rights and responsibilities of iPlantBased and its Customers while supporting a secure, transparent, and trusted shopping experience.

If any provision of these Terms is interpreted differently under mandatory local consumer protection laws, such mandatory legal provisions shall prevail only to the extent required by law, without affecting the validity or enforceability of the remaining provisions.

The section headings contained in these Terms are included for convenience only and shall not affect the interpretation of any provision.

Nothing in these Terms shall be interpreted as creating any partnership, joint venture, agency, employment, fiduciary relationship, or franchise relationship between you and iPlantBased.

By continuing to access or use the Website, creating an Account, or placing an Order, you acknowledge that you have carefully read, understood, and agreed to be legally bound by these Terms of Service.