Privacy policy

1. Introduction

At iplantbased.ae, operated by UMIXMART FOR FOOD & BEVERAGES TRADING CO. L.L.C., your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with UAE law and international best practices.

By using our website or services, you agree to the terms described below.

2. Information We Collect

  • Personal Identification Data: name, phone number, email address, billing and delivery addresses
  • Order Information: items purchased, order history, payment details (via secure payment gateways)
  • Device Data: browser type, IP address, device type, operating system
  • Marketing Data: preferences, responses to emails, and on-site activity
  • Social Data: if you log in via social media or interact via platforms like Instagram or TikTok

3. How We Use Your Data

  • Process and deliver your orders
  • Contact you about your order or support requests
  • Improve our website and user experience
  • Send promotional messages (if you opt-in)
  • Detect and prevent fraudulent activity

We do not sell or rent your personal data to any third party.

4. Sharing Your Data

We may share limited personal information with trusted third parties, strictly for business operations:

  • Delivery services (couriers to ship your orders)
  • Payment gateways (e.g., Stripe)
  • Marketing platforms (e.g., Klaviyo, Meta)
  • Analytics tools (Google Analytics, Meta Pixel)

All third parties are under strict data privacy and non-disclosure agreements.

5. Cookies & Tracking

Our website uses cookies and similar technologies to improve performance and personalize your experience.

You may control cookie settings in your browser. By using our site without disabling cookies, you consent to their use.

6. Data Storage & Security

We store your data securely on encrypted servers, and access is restricted to authorized personnel only.

We follow industry best practices to protect your data, but no method of online transmission is 100% secure. You use the site at your own risk.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (where applicable)
  • Opt out of marketing emails (via unsubscribe link)

To exercise your rights, contact us at plantbased.ae@gmail.com

8. Children’s Privacy

We do not knowingly collect or store information from anyone under the age of 18. If we become aware of such data, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted here with the updated revision date.

Last updated: August 1, 2025

10. Contact Information

If you have any questions about our privacy practices or wish to make a request, contact us: