Welaza FAQ | WELAZA Marketplace Help
Welaza FAQ | WELAZA Marketplace Help
📦 Do you deliver across the UAE?
Yes, we deliver to all Emirates — including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
🚚 Delivery time: 24 to 48 hours
📦 Free delivery on orders above AED 300
💳 What payment methods do you accept?
We accept all major debit/credit cards via Stripe and secure cash-on-delivery (COD) in select locations.
🧊 Are products delivered frozen or chilled?
We maintain a cold chain for all sensitive products. Items are delivered frozen or chilled using thermal packaging to ensure quality and safety.
🔁 Can I return or exchange a product?
Due to food safety policies, we do not accept returns on food items unless the product is defective or damaged during delivery. Please contact us within 24 hours for support.
